Contact Our Support Team

Expected Reply Times per Channel

Live chat connects you to an agent within one to three minutes during normal hours. If the queue is long, a bot will hold your place and an agent joins as soon as one is free. Most account issues are resolved in under ten minutes. The contact form typically receives a reply within four to eight hours. Complex requests—like detailed transaction logs—may take up to twenty-four hours. You will receive an email once the team has finished reviewing your case.

What Not to Send on Public Channels

Never share your password, your full card number, or any one-time SMS code through live chat, the contact form, or social media. Genuine support agents will never ask for these details. If someone does, end the conversation immediately. Stick to your username, the last four digits of a card, or a transaction reference number. The platform has other secure ways to verify your identity without exposing sensitive information.

What to Prepare Before You Chat

To save time, have your account username ready. For payment issues, note the approximate time of the transaction and which payment channel you used—e-wallet, bank transfer, or another method. This lets the agent check the system immediately. If your query is about a specific game round, mention the game name and the approximate time it ended. The more precise you are, the faster the first reply becomes useful.

Languages and Operating Hours

Our support team answers in both English and Bahasa Malaysia. You can start a conversation in either language, and the agent will respond in the same one. This covers the majority of players across Malaysia. Live chat is available 24 hours a day, seven days a week. The contact form is checked during the same hours, though replies may take slightly longer during peak periods. There are no breaks for public holidays.

Support Channels and Their Best Uses

Live chat is the fastest way to get help with anything account-related: login issues, deposit or withdrawal queries, bonus verification, or game errors. The chat is embedded in the lobby, so no extra tabs are needed. The contact form is better when you need a written record—for example, a formal dispute, a request for transaction history, or a follow-up after a chat. Replies are sent to your registered email, giving you a paper trail.

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