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Frequently Asked Questions

How to Get Further Help and About This Page.

How to Get Further Help

For issues not covered in these FAQs, use the live chat button located at the bottom of any page on the site. You can also check the terms and conditions section for detailed policies. The support agents can assist with account queries, game rules, and technical problems. They typically respond within a few minutes during peak hours.

About This Page

This page covers the most common questions players ask about using the platform. It is designed to help you find quick answers without needing to contact support. If your question is not listed here, you can get help by opening the live chat feature in the lobby. The support team is available 24 hours a day in both English and Bahasa.

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The common ones

What is a turnover requirement?

A turnover requirement is the total amount you must wager before you can withdraw any bonus winnings. For example, a 10x turnover means you need to bet the bonus amount ten times. Check the bonus terms for the exact multiple.

Where do I find the current offers?

The bonus page lists what is live, with the turnover attached to each offer next to it.

Which payment channels are supported?

The site supports local bank transfers, Touch 'n Go e-wallet, and other popular Malaysian e-wallets. All transactions are in ringgit. Deposits and withdrawals are processed without additional fees from the platform.

What does a first deposit cost?

The floor is RM30 through ShopeePay and FPX, or RM50 by direct bank transfer.

Does the account need verifying?

Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through ShopeePay and FPX or another channel.

How long do withdrawals take to process?

Withdrawals are processed within 24 hours after approval. E-wallet withdrawals are usually faster, often completed within a few hours. Bank transfers may take one to two working days.

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